Employee FAQ
Questions on Products? Please utilize GroupMe
Employee Contact List: Follow this link
Shopify Issues - Please visit https://help.shopify.com/en or call Shopify directly at 1-855-221-7587. They are very helpful and will walk you through any issues you may have. If you are on the store laptop click on your name in the upper right corner and you will get a drop down box with options. Contact Shopify Plus Support will take you to a screen where you have the option to chat with them or call.
Product Exchange Policy: Review the exchange policy here
Crystal Joys Discounts and Promotions: Review discounts and promotions here
IT Support: First, review our Tech troubleshooting document. If you can't resolve your concern this way, then please Click HERE to complete the IT Request Form
HR Support can be received by filling out this form
Payday Schedule: Review the 2025 Payday Schedule Here
Update in Availability: Fill in the Availability Form and notify your supervisor
Vacation Request: Please login to your BambooHR Account to request time off.
How do I request FMLA, Sick Leave, or Domestic Violence Leave?
Please let your direct manager know right away, and fill out the FMLA Request Form for any FMLA requests or the HFWA Request Form for sick leave or domestic violence leave requests. Someone from the admin team will follow up and contact you. For descriptions of types of leave available, see our related Policy. For specific questions about HFWA/Sick Leave/Domestic Violence leave, see our HFWA Absence Policy.
To find out more about FAMLI visit https://famli.colorado.gov/individuals-and-families/my-famli
I have Jury Duty, what do I need to do?
Please let your manager know, fill out the jury duty form and send your jury summon documents to employment@crystaljoys.com
I think I need to request an accommodation, what do I need to do?
Fill out the Disability Accommodation Request Form and someone from the admin team will work with you to see if we can accommodate your request.
Benefits Presentation 2025
Benefits Guide 2025
Where do I find hospitals and doctors in the Anthem plan network?
Hospitals and medical facilities in the network are listed here or can be obtained by going to anthem.com/co/networkaccess
What is Anthem Link?
Anthem Link is coverage for hospitals and doctors outside your plan network.
What is Anthem Sydney Health Mobile App?
Access personalized health and wellness information from your cellphone with the Sydney Health mobile app.
How do I get my insurance card?
Your insurance card will arrive in the mail within a few weeks of signing up. HR will email you a temporary card.
How do I get my Dental insurance card?
Please refer to the dental_online_reference_guide.pdf
How do I get my Vision insurance card?
Please refer to the vision_online_reference_guide__2_.pdf
How do I file a claim with Premium Saver?
Please refer to the premium_saver_portal_guide.pdf
Information regarding Term Life Insurance coverage
Information regarding Voluntary Accident Insurance coverage
What is the relationship between Premium Saver and AmFirst?
Premium Saver is a supplemental insurance plan that is offered by Morgan White Group. Morgan White Group is a broker services company, and Premium Saver is one of their products. Sample Supports pays your invoices to Morgan White Group who is administering the Premium Saver product for you. And AmFirst is the insurance carrier who pays the claims for the Premium Saver product. In short, AmFirst is the insurance carrier for the Premium Saver plan.
My family is experiencing a "qualifying event" and I need to change my insurance policy.
Please submit the Benefit Enrollment - Qualifying Event form. If your qualifying event is due to a new birth or new adoption, your new benefits election/changes coverage will retroactively apply from the date of the birth/adoption. For all other qualifying events, your new coverage will start on the 1st of the following month. Special enrollments do not have the 60-day waiting period new hires do.
I'm having an issue with my healthcare/prescription coverage. What can I do?
Please contact our Healthcare Consumer Advocate: Meagan.Gurule@imacorp.com. Meagan will help you in your dealings with Anthem, Premium Saver and Mutual of Omaha.
I'm having a hard time these days. I'm having trouble with my relationships. I need help with mental health. What can I do?
You can contact our Employee Assistance Program. The EAP is offered to all of our employees!
How do I file a Short Term Disability Income Claim?
Information regarding Voluntary Short-Term Disability Insurance coverage. Here are the instructions from Mutual of Omaha. In addition, please let your supervisor or manager know about your potential disability right away and work through the Accommodation Process.
When does my insurance take effect after I sign up?
New hire employees who qualify for our group insurance coverage has 60 days from the date of hire to sign up in Paylocity. Insurance coverage will begin on the 1st of the month following the 60 days.
For employees with a qualifying event such as new birth/new adoption, insurance coverage will begin from the date of the qualifying event, retroactively. For qualifying event such as loss of coverage/divorce/marriage, insurance coverage will begin on the 1st of the month following the event. Qualifying event will also have 60 days of selection period, but not the 60 day wait period.
Where can I see insurance cost comparison?
Please reference the Benefits Guide 2025
How do I make a claim in order to access my FSA/DCA funds if my cards don't work?
Please download and fill out this form: tpa-fsa-claim-form-_updated.pdf
Mobile instructions: pcty-_mobile.pdf
Email for submission: batinfo@paylocity.com
I want to enroll in 401K, how do I do that?
Crystal Joys 401K plan is available through Sample Supports and is open to all employees who have worked 6 month and 500 hours. Enrollment begins on the 1st of the month after your 6 month and 500 hours of work. You can find out more information and instructions to enroll from this enrollment kit.
I have a 401K issue, who can I contact?
Please call TransAmerica at 800-755-5801, Monday to Friday 8am to 9 pm ET.
I need pet insurance, what can I do?
Enroll or cancel at anytime: https://benefits.petinsurance.com/samplesupports